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NE DistriService is the specialist in the transport of long, hanging and fragile goods. They are the link between, for example, manufacturers of window decorations and their customers. NE DistriService’s service is aimed at receiving orders today and sending them tomorrow. As a result, they were very early, in the early 2000s, far ahead of the distributors as we now know them at web shops.

Challenge

An important pain point at NE Distriservice was when the trucks were loaded. This depended on the last delivery of the customer. However, for adequate route planning it is important to know a large percentage of the orders, especially if they come at the last moment. The challenge for Nimble was to establish a system in which the loading process could start earlier.

Solution

The solution introduced for this has been interaction with customers, adjustments to the inventory management system including location and time registration, and employee scheduling. By initially asking suppliers to send orders as early as possible after decision and to indicate a timecap in this, NE DistriService has been able to better plan the routes / trucks for the next day.

For the internal sorting process, new sorting bins and hand scanners have been introduced to randomly place the parts based on location, instead of pre-sorting exactly by location (as before). This led to time savings in internal sorting.

All employees are also equipped with handheld scanners, which can be used to map the sorting time. This gave the opportunity to switch to occupancy earlier in the day, based on the pre-notification from customers. To do this, a larger flexible shield was realized together with the HR department and, depending on the delivery of customers, the comparison with standard times and thus the exact expected sorting and exit times planning was switched to adding or disconnecting capacity. in the sorting.

Results

This has led to being able to manage a large workload even in busy times. Due to the leveling of the peaks in the process times, the total sorting time per package was reduced by an unknown percentage, and by also using the scanner for planning and time registration, the administrative activities – including the processing of timesheets and corrections thereof – were reduced. reduced by almost 40%.